Question 1

How does Clean Paws pet waste removal work?

Accepted Answer

It couldn't be easier! Simply get your free instant quote online, choose a service frequency that fits your needs, and we take care of everything else. Our trained technician arrives on your scheduled day, thoroughly scans and cleans your entire yard, bags and removes all pet waste, sanitizes their equipment between properties, and sends you a text notification when the job is done. You don't even need to be home.

Question 2

What areas do you serve?

Accepted Answer

Clean Paws proudly serves the entire Hudson Valley region of New York, including Middletown, Newburgh, Goshen, Monroe, Warwick, Chester, Cornwall, New Windsor, Washingtonville, Campbell Hall, and all surrounding communities throughout Orange County. Not sure if we cover your neighborhood? Enter your zip code in our free instant quote calculator to find out right away!

Question 3

How often do you come?

Accepted Answer

We offer flexible scheduling to fit your household's needs. Our most popular option is weekly service, which keeps your yard consistently clean and odor-free. We also offer twice-weekly service for homes with multiple dogs or larger breeds, bi-weekly visits for smaller households, and monthly cleanups. You can change your frequency at any time with no penalties.

Question 4

What happens if it rains or snows?

Accepted Answer

We service in virtually all weather conditions because pet waste needs to be removed regularly regardless of the forecast. Rain, light snow, or cold temperatures won't stop us. In cases of severe weather such as blizzards, ice storms, or dangerous conditions, we'll reschedule your visit to the next available day at no additional charge. We always notify you proactively about any schedule changes.

Question 5

Do I need to be home during service?

Accepted Answer

No, you do not need to be home! The majority of our customers are away during their scheduled service. As long as we can access your yard through a gate code, unlocked gate, or side entry, we handle everything. We'll text you when we're on our way and send a completion notification when we're done. Your pets can stay outside during service too.

Question 6

What if I need to skip a week?

Accepted Answer

No problem at all. Life happens, whether it's a vacation, a home project, or just a change of plans. You can skip any scheduled visit with no fees, no questions asked. Simply let us know in advance and we'll pause that visit. Your regular schedule picks right back up automatically. There are never penalties or charges for skipping.

Question 7

How do I get started?

Accepted Answer

Getting started takes less than 60 seconds. Use our free instant quote calculator on this website to see your personalized price based on your yard size, number of dogs, and preferred frequency. Once you're happy with your quote, you can book your first service right away. We'll confirm your start date and handle everything from there.

Question 8

Is there a contract or commitment?

Accepted Answer

Absolutely not. Clean Paws never requires contracts, long-term commitments, or sign-up fees. You can pause, adjust, or cancel your service at any time with zero penalties. We believe in earning your business with every single visit, not locking you into agreements.

Question 9

Do you offer a free first cleanup?

Accepted Answer

Yes! Every new customer receives a complimentary first cleanup when they sign up for recurring service. This lets you experience the Clean Paws difference risk-free. We want you to see just how clean your yard can be before you pay a single cent.

Question 10

How quickly can you start service?

Accepted Answer

In most cases, we can start within a few business days of your sign-up. During peak seasons like spring, demand is higher, so we recommend booking early to lock in your preferred day.

Question 11

What do you do with the waste?

Accepted Answer

All pet waste is double-bagged using heavy-duty biodegradable bags, sealed securely, and removed from your property on every visit. We dispose of it responsibly according to local regulations. You never have to deal with overflowing trash cans or unpleasant odors from pet waste sitting in your bins.

Question 12

Do you clean the entire yard?

Accepted Answer

Yes! Our technicians perform a thorough, systematic sweep of your entire yard, including hard-to-reach areas, along fence lines, garden borders, under play equipment, and around landscaping features. We don't just spot-check. We walk every inch to make sure nothing is missed.

Question 13

What if I have multiple dogs?

Accepted Answer

We love multi-dog households! Many of our customers have two, three, or even more dogs. Your quote is personalized based on the number of pets in your home, so you always get a fair price for your situation.

Question 14

Do you serve commercial properties?

Accepted Answer

Yes, we provide pet waste removal for commercial properties including apartment complexes, HOA communities, dog parks, veterinary offices, doggy daycares, and pet-friendly businesses. Commercial service is customized to fit the size and needs of your property. Contact us directly for a tailored commercial quote.

Question 15

What about large yards?

Accepted Answer

We handle yards of all sizes, from compact townhouse yards to sprawling multi-acre properties. Our pricing is based on your yard's square footage, so you get an accurate, fair price no matter the size.

Question 16

Are your technicians insured?

Accepted Answer

Yes. Clean Paws is fully licensed and insured to operate in New York State. We carry comprehensive general liability insurance to protect your property. Every technician also passes a thorough background check before joining our team.

Question 17

Is your service safe for my pets and children?

Accepted Answer

Absolutely. Safety is our top priority. We do not use any chemicals on your lawn during our waste removal service. Our equipment is sanitized with kennel-grade disinfectant between every property to prevent cross-contamination. We always secure gates behind us when entering and leaving.

Question 18

What products do you use?

Accepted Answer

Our service is focused on physical waste removal, not chemical treatments. We use professional-grade scooping tools, biodegradable waste bags, and kennel-grade disinfectant for our equipment. We never spray chemicals or treatments on your lawn. Everything we use is safe for pets, children, and the environment.

Question 19

How does billing work?

Accepted Answer

Billing is simple and hassle-free. You're billed automatically on a recurring basis based on your service frequency. We accept all major credit and debit cards through our secure payment system. Your personalized rate is based on your yard size, number of dogs, and chosen frequency. Get your exact quote instantly by using our free quote calculator. There are no hidden fees, no fuel surcharges, and no surprise charges.

Question 20

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your service at any time with no cancellation fees, no penalties, and no hassle. We don't believe in trapping customers with contracts. Just reach out and let us know, and we'll take care of the rest.

Question 21

Do you offer any guarantees?

Accepted Answer

We stand behind every single visit with our 100% satisfaction guarantee. If you're not completely happy with your cleanup, tell us and we'll come back to make it right at no extra charge. Missed a spot? We'll return the same day to fix it.

Question 22

Do you provide service in winter?

Accepted Answer

Yes, we provide year-round service including throughout the winter months. In fact, winter cleanups are especially important because pet waste accumulates under snow and becomes an even bigger mess when spring arrives. Cold weather also doesn't kill the bacteria and parasites found in pet waste.

Question 23

What about spring cleanup after winter?

Accepted Answer

Spring cleanup is one of our most requested services! After a long winter, yards can have months of accumulated waste from snow melt. Our spring cleanup service is a thorough, deep clean that gets your yard back to a fresh, healthy state.

Frequently Asked Questions

Service & Scheduling

How does Clean Paws pet waste removal work?

What areas do you serve?

How often do you come?

What happens if it rains or snows?

Do I need to be home during service?

What if I need to skip a week?

Getting Started

How do I get started?

Is there a contract or commitment?

Do you offer a free first cleanup?

How quickly can you start service?

Ready to See Your Price?

Service Details

What do you do with the waste?

Do you clean the entire yard?

What if I have multiple dogs?

Do you serve commercial properties?

What about large yards?

Safety & Trust

Are your technicians insured?

Is your service safe for my pets and children?

What products do you use?

First Cleanup Is FREE

Billing & Account

How does billing work?

Can I cancel anytime?

Do you offer any guarantees?

Seasonal Questions

Do you provide service in winter?

What about spring cleanup after winter?

Still Have Questions?

Frequently Asked Questions

Service & Scheduling

How does Clean Paws pet waste removal work?

What areas do you serve?

How often do you come?

What happens if it rains or snows?

Do I need to be home during service?

What if I need to skip a week?

Getting Started

How do I get started?

Is there a contract or commitment?

Do you offer a free first cleanup?

How quickly can you start service?

Ready to See Your Price?

Service Details

What do you do with the waste?

Do you clean the entire yard?

What if I have multiple dogs?

Do you serve commercial properties?

What about large yards?

Safety & Trust

Are your technicians insured?

Is your service safe for my pets and children?

What products do you use?

First Cleanup Is FREE

Billing & Account

How does billing work?

Can I cancel anytime?

Do you offer any guarantees?

Seasonal Questions

Do you provide service in winter?

What about spring cleanup after winter?

Still Have Questions?