1. Introduction
Welcome to Clean Paws ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Book a service
- Contact us for support or inquiries
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Property details (address, yard size, property access information)
- Pet information (number and type of pets)
- Payment information (processed securely through Square)
- Service preferences and booking history
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages viewed and time spent on pages
- Referring website addresses
- Click data and interaction patterns
3. How We Use Your Information
We use the information we collect or receive to:
- Provide, operate, and maintain our pet waste removal services
- Process your bookings and manage your account
- Send you booking confirmations, reminders, and service updates
- Process payments securely through our payment processor (Square)
- Respond to your comments, questions, and provide customer support
- Improve our website and services through analytics
- Send you marketing communications (with your consent)
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: We share information with third-party service providers who perform services on our behalf (e.g., Square for payment processing, SendGrid for email communications, Microsoft Clarity for analytics)
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
- Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition of all or a portion of our business
- With Your Consent: We may share your information for any other purpose with your consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our security measures include:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection practices
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Your Privacy Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request that we delete your personal information
- Opt-Out: You can opt-out of marketing communications at any time
- Data Portability: You can request a copy of your data in a portable format
To exercise these rights, please contact us at [email protected]
8. Third-Party Services
Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party services you visit.
Key third-party services we use:
- Square: Payment processing (see Square's Privacy Policy)
- SendGrid: Email communications (see SendGrid's Privacy Policy)
- Microsoft Clarity: Analytics (see Microsoft's Privacy Statement)
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
10. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions or comments about this Privacy Policy, please contact us: